Deposit Support Services Manager

Responsible for the overall electronic and deposit operations strategy for the Bank including investigating and recommending solutions to assist our customers and employees. Work with the bank's customer facing staff to provide education about and demonstrations of our electronic and deposit solutions to external customers. Direct the activities of the Deposit Support Services Department to ensure operations functions and processes are implemented in a customer centric fashion. Prepare management reports, develop staff, work with auditors and assist in projects as needed.
Through management of Deposit Support Associates, develop and administer processes and procedures to ensure efficient and customer-friendly workflow in all aspects of Operations.
Directly manage Deposit Support Services staff
Manage the bank's current suite of electronic services including vendor relations
Investigate and recommend new electronic and deposit banking products and services and/or upgrades to current products and services
Manage the bank's Debit Card Portfolio, including analyzing income and expense with the goal to grow the portfolio and the related income while keeping expenses in check
Manage implementation and upgrades of any approved products and services
Manage the bank's ATM fleet
Manage the fraud mitigation efforts surrounding electronic services, including ATM/DEBIT card fraud
Manage all audits and assessments of the bank's electronic banking systems and deposit operations
Develop and maintain applicable policies and procedures
Manage accurate reporting to support the bank's electronic banking environment
Stay abreast of all electronic banking and payments methods and trends
Perform additional duties as requested
High school degree or equivalent required
A minimum of five years in banking operations or similar experience
Extensive knowledge of computer operating systems, spreadsheet and word processing software in a WINDOWS operating environment is required
Knowledge of core banking and online banking systems desired
Banking and business skills (marketing, sales) combined with knowledge of Internet-based computer applications and services
Supervisory training and experience

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