Patient Service Representative

  • Hours are:
    Wed Day/Evening
    Thursday Day
    Friday Day/Evening
    Saturday Day

    Position Summary
    • The Patient Service Representative will meet and greet patients and visitors in a friendly and courteous manner. Responsibilities include the smooth functioning of the front office. This involves answering the phones, registering patients and collecting co-pays, confirming upcoming appointments and making future appointments. The employee may also be asked to collect and deliver mail, maintain records in an orderly system and respond to record request with appropriate authorization.

  • Required Minimum Knowledge, Skills, and Abilities (KSAs)
    • Associate's degree or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
    • Ability to read and comprehend simple instructions, short correspondence and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations.
    • Ability to deal in simple monetary exchanges in regards to copays.
    • Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

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